Return and exchange policy

 

1. Return and Exchange Period

Returns and exchanges are accepted within 30 days of receipt. Late requests will not be processed.

2. Return and Exchange Conditions

Returns or exchanges may be requested for defects, quality issues, abnormal odor, significant color differences, incorrect items, or without reason.

3. Return Process

Contact us by email or phone with order details, proof of payment, reason, and supporting materials.
Approved requests will receive a return address. Products must be returned with all accessories, materials, and return labels.
Refunds will be issued after inspection. See the Refund Policy for details.

4. Exchange Process

Submit an exchange request with required details.
After inspection, approved exchanges will be shipped within 1–3 business days. Shipping details are available in the Shipping Policy.

5. Refund Process

Refunds are returned to the original payment method, including American Express, Discover, Mastercard, and VISA.
Processing takes 10–15 business days, subject to bank processing times.

6. Cost Responsibility

We cover return shipping for product-related issues.
Customers cover return shipping for no-reason returns or exchanges.

7. Liability Statement

Only requests that comply with this policy will be processed.
Missing items or packaging may affect outcomes.
Please retain all items and packaging until completion.

8. Contact Us

Contact Address: 604 ONTARIO ST #1,BUFFALO,NY 14207,United States

Customer Service Phone: +1 (929) 226-2103

Customer Service Email: info@xavivesta.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)