Terms of Service

 

1. Introduction and Scope

These Terms apply to all use of the website and its services.

2. User Accounts and Responsibilities

Users must provide accurate information and are responsible for all account activity.

3. Product Information and Pricing

Product details and pricing may change before order confirmation.

4. Orders and Payment

Orders are processed after payment.
Accepted cards include American Express, JCB, Mastercard, and VISA.

5. Shipping Policy

Australia-only delivery.
Free shipping for orders ≥ AUD 80; AUD 9.99 for orders below.
Processing: 1–3 business days; delivery: 6–8 business days.
For details, please refer to the Shipping Policy.

6. Order Cancellation Policy

Cancellations allowed within 48 hours if not shipped.
Shipped orders must follow the return process.

For full details, please refer to the Order Cancellation Policy.

7. Return and Exchange Policy

Returns and exchanges accepted within 30 days, subject to policy terms.

For details, please refer to the Return and Exchange Policy.

8. Privacy and Data Protection

Personal data is handled securely and transparently.

9. Intellectual Property

All content is protected and owned or licensed by us.

10. Limitation of Liability

We are not liable for losses caused by misuse or uncontrollable factors.

11. Amendments

Terms may be updated at any time.

12. Contact Information

Contact Address: 604 ONTARIO ST #1,BUFFALO,NY 14207,United States

Customer Service Phone: +1 (929) 226-2103

Customer Service Email: info@xavivesta.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)