Shipping policy

 

1. Delivery Area

Shipping is available within Australia only.

2. Shipping Fees

Free shipping on orders of AUD 80 or more.
AUD 9.99 flat fee for orders below AUD 80.
Fees are calculated at checkout.

3. Order Cut-Off Time

Business hours: 10:00 – 17:00 (CET)
Orders before 17:00 are processed same day; others next business day.

4. Order Processing Time

Processing takes 1–3 business days after payment confirmation.

5. Shipping Time

Estimated delivery is 6–8 business days after dispatch.

6. Shipping Carriers

Australia Post
StarTrack
DHL Express

Carrier selected at shipment.

7. Order Tracking

Tracking details are emailed after shipment.
Orders can be tracked on the website using order number and contact details.

8. Liability Statement

We assist with damaged or lost items reported promptly.
Order changes may not be possible after processing or shipment.
Customers are responsible for accurate delivery addresses.

9. Receipt and Inspection

Inspect packaging before signing.
Signing confirms acceptable outer packaging condition.

10. Contact Information

Contact Address: 604 ONTARIO ST #1,BUFFALO,NY 14207,United States

Customer Service Phone: +1 (929) 226-2103

Customer Service Email: info@xavivesta.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)